How to apply
If you have a question, please take a moment to look at our FAQs below to see if the answer to your question is listed.
I have seen a vacancy I am interested in on your website, can I just email my CV?
No, you will need to apply through an online user account. Certain vacancies will allow you to attach your CV to an application form.
Can you send me an application pack through the post?
All applications are completed online however, if in certain circumstances you are unable to apply online we will endeavour to accommodate your request. Please contact firstname.lastname@example.org.
How do I create an online application user account?
Click ‘Apply Online’ on the vacancy you wish to apply for and then click on ‘New User Registration’ and then enter the required information.
I have forgotten my password, how can I log in?
Click on ‘Forgotten Password’ and enter the required information. You will be sent an email containing a link to reset your password. If you are unsure of your username, please contact email@example.com.
I have reset my password and I still cannot login, what do I do?
Your account will deactivate if you enter your password or username incorrectly more than five times. To reactivate your account you will need to send a request to firstname.lastname@example.org.
I am a Loughborough University student, can I login with my student University username and password?
Loughborough University students should create a ‘New User’ account by clicking on ‘New User Registration’. You can use your student email address if you wish. If you are a student with an existing contract of employment with the University, you will need to login with your staff user name and password.
I am a Loughborough University employee and I cannot login, what do I do?
If you are a member of staff, please use your my.HR login details to login. However, if you are having difficulties please email email@example.com who will check your access. If you have a casual/claims contract, you will need to click on ‘New User Registration’.
I have recently changed my email address, how can I update my login details?
If you have not submitted an application form yet then you will be able to amend this via the ‘Contact Details’ page. However, if you have already submitted an application form, please email firstname.lastname@example.org to request this amendment.
I would like to apply for more than one vacancy, can I just submit one application form?
No, you will need to complete and submit one application form for each vacancy you wish to apply for. Most of the information you enter will be kept within your user account and will appear when you next login.
I am half way through my application form, have experienced technical difficulties and now the closing date deadline has passed, am I still able to submit my application form?
We would encourage you to complete their applications in good time to ensure that if there are any difficulties in submitting the form, they can be resolved before the deadline. However, if you do experience any issues you need to contact email@example.com as a matter of urgency.
The summary page shows that I have completed all mandatory fields on the application form, but it will not let me submit.
Please check the ‘Personal Details’ page to ensure that the ‘County’ field has been completed.
I am a Loughborough University employee and I am unable to enter my National Insurance Number into the mandatory field, which is stopping me from submitting my application form.
Please contact firstname.lastname@example.org to inform the iTrent Admin Team that this needs updating however, your application form will be deleted to allow for the changes to be made. This is a legacy issue from a previous version of iTrent and caused problems for some members of staff. We apologise for any inconvenience caused.
If you could please save the information from your application form onto your computer and re-enter it into a new application form once the iTrent Admin Team inform you that your National Insurance Number has been updated on the system.
I have completed all fields in the application form, but when I click on the submit button I get an error message and it will not send.
This could be a technical difficulty, please check the following:
- Using Safari as your Web Browser: If you are using Safari as your browser you may not be able to begin an application. Please use a different browser or operation system. If you are unable to access the system, or the page is not loading completely, please try a different browser such as Google Chrome.
- Pages not loading: Please check if there is a pop up blocker installed that is preventing the pages loading.
- Internet Explorer 7 users: If you are having difficulties seeing drop down boxes, please update your browser to Internet Explorer 8 or 9, or install an alternative browser such as Firefox or Google Chrome.
- Internet Connection: Please check that you have a strong internet connection.
I have completed each page of the application form, but it will not let me submit.
Please check that you have completed all mandatory fields (marked with a red asterisk). On the ‘Application Summary’ page there will be a green tick next to each page of the application form. If there is not a green tick, then please click on the page and enter information into the mandatory fields which you have left blank.
I have submitted my application form but I have made some mistakes and/or missed some information, how can I amend it?
Once you have submitted your application form online, you cannot make any changes to it, you are also unable to submit another application for the same job vacancy.
If you would like to amend and resubmit your application please contact email@example.com who can delete your application, this will allow you to update your application form and resubmit it. However, if you would just like to add additional documentation or an amended CV, email your updated document to firstname.lastname@example.org who will attach this to your application.
How do I know whether you have received my application form?
When you have submitted your application form you will receive an email to confirm the receipt of your application.
What is the deadline for application forms?
All vacancies close at midnight on their specified closing date, unless stated otherwise.
How quickly can I expect a response from the email@example.com email
This email account is checked regularly during normal office hours. If you email outside of this time, please be aware that you will not receive a response until the office is next open. We aim to respond to all queries within 3 working days.