Mailroom and parcels

Departmental mail is delivered and collected from around the university daily. All Royal Mail and Parcelforce post for university staff is delivered to the Mailroom and then sorted and delivered by our team of drivers.

For personal mail we offer limited posting services from the Creative and Print Services Reception counter. Stamps can be purchased over the counter and a mail and parcel delivery service up to 30kg is provided via Royal Mail, DHL or Parcelforce.

Covid Precautions

During the current situation only essential parcel deliveries should be made to campus, this helps manage the volume of post and parcels safely.

Amazon deliveries are no longer accepted in the Herbert Manzoni Building and should instead be directed to the Amazon lockers on campus; Orkney, Reijs and Baller.

To enable us to provide a safe, Covid-secure environment, it might take us a little longer than usual to process your parcel. Your supplier/courier will contact you when your parcel has reached Loughborough University – this does not mean it will be ready for collection. You will receive an email advising you when your parcel is ready for collection from our parcels team. Please do not call or visit us in person to chase a parcel collection. If you haven’t heard from us in 48 hours please send an email to parcels@lboro.ac.uk and include details of the parcel you are expecting.

Isolating Student Parcel Delivery Service

Students that have been asked to isolate can use our parcel delivery request form (below) to arrange delivery of their parcels after they have received a confirmation email from the Parcels Service.

Upon receipt of this request, the Mailroom will run a daily process to pull out all relevant parcels and arrange delivery to Hall Receptions. Hall Receptions will then arrange direct delivery to rooms within current Covid-19 guidelines.

Due to high workloads at this time, this process could take up to five working days from the time that your supplier advises you they have delivered your parcel to the Mailroom. Please do not chase your parcel within the five days.

The Mailroom also provides a collection service for the following carriers:

• Royal Mail 
• DHL 
• Parcelforce Worldwide 
• UPS

Delivery timescales, destinations and prices are available on each carrier website. Please ensure your mail is suitably packaged for collection. All carriers collect by 4pm each weekday, but times may vary.

Tracked mail can be provided by the carrier direct, not via Mailroom Services.

Letter post will be delivered to your Hall Reception. Parcels and secure items can be collected from Parcels. You will be contacted via email when you have an item to collect. 

In order to help us process your parcels, please remember to write your name and address as shown below:

Your name,
Your student ID number,
Your hall of residence,
The hall postcode

Please bring your Student ID card for identification at the Creative and Print Services Reception in the Herbert Manzoni Building in order to collect your parcel. You must be wearing a face covering (or exemption lanyard) and you must follow the strict social distancing measures in place. You will not be permitted to collect any parcels without suitable ID or a face covering. 

At the point of collection we will check that you are up to date with your weekly Lateral Flow Tests. Non-compliance will be reported to the Covid Management Team.

If your parcel is marked as a ‘large delivery’ please contact us on 01509 222190 to arrange delivery to your Hall Reception. The terms of the delivery will be explained over the phone but delivery slots that you do not attend will result in the item being returned to sender.

Unfortunately, our Mailroom are unable to store mail/parcels indefinitely.  We operate a strict holding timetable, where we will attempt to return uncollected items after 14 days, after which items will be treated as lost property and/or disposed of or donated to the University Student Hardship Fund.

Unite Halls

Harry French, The Holt and William Morris

Letters will be delivered by the postman into relevant post boxes.

If you wish to receive parcels you will need to complete a parcel disclaimer form giving the hall reception permission to take parcels on your behalf. You will be given a form on arrival or you can request one at the hall reception.

If you have any queries, please speak to your Hall Reception.