IT Support

Member of staff on a support call with computer

IT Service Desk

The IT Service Desk is the central point of contact for staff and students seeking help, advice, and support for all IT related services.

To submit a query, issue or request, please use the 'Contact IT Services' button below, and you will be provided with a ticket number for your reference until the call is resolved. If you need to highlight an urgent issue to us, please call us quoting your ticket number if you have one.

Contact us

Opening hours: Monday to Friday from 08:45 – 17:00
Phone: 01509 222333

Calls submitted over a weekend, Bank Holiday or University closure date will be attended to the following working day.

*Please note: that we are currently handling a high volume of support calls, so it may take us a little longer than usual to pick up your email. Please bear with us & we will respond as soon as possible.

PC Clinic

The PC Clinic is our face-to face service offering support for personal devices. Located on the main floor of the Library, this service is by appointment only. Please contact the IT Service Desk to request an appointment.

PC Clinic appointment system

Research Computing Support

For support in the first instance, please email research computing.

In response, you will receive an automated email response from RT, our call management system. This request ticket is then passed onto the research computing team and one of the members of the team will pick this up and respond and work towards a solution to the problem or query.

Please do not email research computing team members directly, as your query may not be answered (that team member may be away).

Contact Research Computing

Campus Partners

Our friendly and supportive IT Service Desk team can assist with:

  • Assist with Network Connectivity
  • Assist with Wi-Fi Connectivity
Contact IT Service Desk